Begin forwarded message:

From: Argonne Service Desk <help@anl.gov>
Date: November 9, 2011 3:39:00 PM CST
To: <tstanton@mcs.anl.gov>
Subject: INFO: Zimbra Web Interface, Ticket No. 49540, Status=Closed
Reply-To: help@anl.gov

When replying, type your text above this line.
Your IT ticket has been closed. Details of your request and the actions taken to resolve it are given below.
If you feel that your request has not been completed to your satisfaction, please reply to this message and the ticket will automatically be reopened. Otherwise,please do not reply to this message.
If you would like to speak to a member of the Argonne Service Desk team, call 630-252-9999, option 2, and refer to ticket 49540.
Thank you for allowing the Argonne Service Desk team to serve your IT needs.
Current Status: Closed
Entered on 2011-11-09 at 15:39:13 CST (GMT-0600) by Michael Rios:
We have tracked down this issue to an attached mobile device. This device is
using a particular version of ActiveSync which triggers a bug in our version of
Zimbra.

Short-term: the device has been removed from Zimbra, and everything is
equalizing out again.

Long-term: I'll need to upgrade our version of Zimbra to avoid this bug in the
future.

This ticket can be closed. I'll work on scheduling and performing a Zimbra
upgrade outside of the scope of this ticket.

Thanks!
mike rios.
Entered on 2011-11-09 at 12:27:11 CST (GMT-0600) by Michael Rios:
We are currently experiencing a slowdown on one of the Zimbra mailbox servers.
We are examining this issue now, and have opened a ticket with Zimbra support.

This issue will affect users hosted on Zimbra mailbox server #1, primarily the
APS users.

We will continue to update this ticket as we get more information. Thanks!

mike rios.
Entered on 2011-11-09 at 10:06:11 CST (GMT-0600) by Michael Rios:
I'll take this. We are looking at the problem right now, and will update this
ticket with more information as we get it.
Entered on 2011-11-09 at 09:59:54 CST (GMT-0600) by Denice DiGiacomo:
Two users have reported to the MCS Helpdesk that they are unable to access the Zimbra Web Interface. Users are
Joan Stover and Mary Dzielski
Customer: Tina Stanton-Piersanti
E-Mail: tstanton@mcs.anl.gov Phone: (630) 252-6536
Ticket Number: 49540
View Details Online: Click here to view Incident in Browser
Current Assignees: Zimbra
Attachment: CC: (this edit only) michael.rios@anl.gov
REPLYING TO THIS AUTOMATED MESSAGE WILL REOPEN THE TICKET.

Your IT ticket has been closed. Details of your request and the actions taken to resolve it are given below. If you feel that your request has not been completed to your satisfaction, please reply to this message and the ticket will automatically be reopened. Otherwise,please do not reply to this message. If you would like to speak to a member of the Argonne Service Desk team, call 630-252-9999, option 2, and refer to ticket 49540. Thank you for allowing the Argonne Service Desk team to serve your IT needs.
Current Status: Closed
Entered on 2011-11-09 at 15:39:13 CST (GMT-0600) by Michael Rios: We have tracked down this issue to an attached mobile device. This device is using a particular version of ActiveSync which triggers a bug in our version of Zimbra. Short-term: the device has been removed from Zimbra, and everything is equalizing out again. Long-term: I'll need to upgrade our version of Zimbra to avoid this bug in the future. This ticket can be closed. I'll work on scheduling and performing a Zimbra upgrade outside of the scope of this ticket. Thanks! mike rios. Entered on 2011-11-09 at 12:27:11 CST (GMT-0600) by Michael Rios: We are currently experiencing a slowdown on one of the Zimbra mailbox servers. We are examining this issue now, and have opened a ticket with Zimbra support. This issue will affect users hosted on Zimbra mailbox server #1, primarily the APS users. We will continue to update this ticket as we get more information. Thanks! mike rios. Entered on 2011-11-09 at 10:06:11 CST (GMT-0600) by Michael Rios: I'll take this. We are looking at the problem right now, and will update this ticket with more information as we get it. Entered on 2011-11-09 at 09:59:54 CST (GMT-0600) by Denice DiGiacomo: Two users have reported to the MCS Helpdesk that they are unable to access the Zimbra Web Interface. Users are Joan Stover and Mary Dzielski
Customer: Tina Stanton-Piersanti
E-Mail: tstanton@mcs.anl.gov	Phone: (630) 252-6536
Ticket Number: 49540	View Details Online: Click here to view Incident in Browser
Current Assignees: Zimbra
Attachment:	CC: (this edit only) michael.rios@anl.gov