Please close this ticket. Everything seems to be working fine. T On Dec 14, 2010, at 10:22 AM, Argonne Service Desk wrote:

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Current Status: Pending Entered on 2010-12-14 at 10:22:55 CST (GMT-0600) by Michael Rios: Tina, is there still a speed issue at this point?

Thanks! mike r. . Entered on 2010-12-06 at 13:36:14 CST (GMT-0600) by Michael Rios: tina.

I don't believe this is an issue with Zimbra.

None of memory, CPU, or load average on the Zimbra server show any deviation from the norm or present as being stressed. Nothing in the Zimbra logs indicate a service slowdown or overloading.

There are, to my knowledge, still issues related specifically to MCS users and the networking between us. No other users but MCS users have come to our help desk with Zimbra issues (or slowness/connectivity issues related to other services we provide).

I will leave this ticket open and continue to monitor the state of Zimbra. So far there is nothing here to raise an alarm that isn't, in my opinion, related to other issues being tracked down right now.

Short-term, if there is something critical that you need to do with Craig's calendar, call me at x2-RIOS and we'll work something out.

Thanks!

mike r. .

Entered on 2010-12-06 at 13:09:10 CST (GMT-0600) by [email protected] : Hi Mike,

RIght now I am trying to get an entry on Craig Stacey's calendar and I am getting the following message:

The server appears to be slow to respond, and may be unavailable. Press the button to cancel your request".

I am assuming that this would be a CIS issue and not MCS?

Please advise.

Thanks!

Tina

On Dec 6, 2010, at 10:34 AM, Argonne Service Desk wrote:

[Duplicate message snipped]

Entered on 2010-12-06 at 10:34:15 CST (GMT-0600) by Michael Rios: Thanks Tina! I just ran Zimbra via web and IMAP client (Thunderbird) and found no user-impacting issue. The logs don't indicate anything broken, though there were some very active users just after 9am (and a corresponding small uptick in load average). This might be what was seen.

I'm going to close this, but keep an eye on Zimbra today just in case this is the tip of some hidden iceberg.

Entered on 2010-12-06 at 09:41:21 CST (GMT-0600) by Elsie Mackey: assign ticket to zimbra team

Entered on 2010-12-06 at 09:30:09 CST (GMT-0600) by [email protected] : I have received several calls re: mail being slow and not loading so they can print . So far my Zimbra seems fine. Just passing on what my users are complaining to us about.

Thanks!

Tina

Customer: Tina Stanton-Piersanti E-Mail: [email protected] Phone: (630) 252-6536 Ticket Number: 35484 View Details Online: Click here to view Incident in Browser

Current Assignees: Zimbra Attachment: CC: (permanent) [email protected], [email protected], [email protected] REPLYING TO THIS AUTOMATED MESSAGE WILL ADD YOUR COMMENTS TO THE TICKET.