When replying, type your text above this line. ---------------------------------------------- Notification of Incident Change Thank You for allowing the CIS team to serve your IT needs. Your ticket request 69214 has been closed. Details of your original request and the actions taken to resolve your request are below. If you feel that your request has not been completed to your satisfaction, please use the “reply” button on your email client to reply to this message and ticket 69214 will automatically be reopened. Otherwise, please do not reply to this message. Incident: India Gordon U drive Incident Number: 69214 Priority: Medium Status: Closed Date: 12/12/2012 Time: 13:43:54 Creation Date: 12/12/2012 Creation Time: 12:37:07 Created By: [email protected] View Incident in Browser: https://tickets.anl.gov/MRcgi/MRlogin.pl?DL=69214DA12 Detail: Entered on 12/12/2012 at 13:43:54 CST (GMT-0600) by Denice DiGiacomo: Thanks for your response, Max. CIS Helpdesk will close this ticket as resolved. Entered on 12/12/2012 at 13:31:03 CST (GMT-0600) by [email protected]: Thanks, This should do nicely. -- Max Trefonides MCS Systems [email protected] On Dec 12, 2012, at 12:51 PM, Argonne Service Desk <[email protected]> wrote:

SMB://usersvs.it.anl.gov/files/users2$/00056924

Entered on 12/12/2012 at 12:51:33 CST (GMT-0600) by Denice DiGiacomo: Hi Max, I looked up the ticket you are referring to regarding "U" drive access for India. Here is the information provided to John Robers by Tim Nelson. Please let us know if this is the information you are looking for, or if additional assistance is required. Entered on 11/21/2012 at 14:57:51 CST (GMT-0600) by Tim Nelson:John, She will not loose access to her U drive when she moves. It is a personal home directory that only her ANL domain account has access to. Here is the path to India's home dir. UNC \\anl.gov\files\Users2\00056924 If thats not accessable using a mac this should work for her SMB://usersvs.it.anl.gov/files/users2$/00056924 Tim Entered on 12/12/2012 at 12:37:06 CST (GMT-0600) by [email protected]: Hi, John Roberts was working with India Gordon, transitioning her to our setup. I understand that John was in touch with someone there about getting her asccess to her old files on the "U" drive. I'm not sure how to get her connected to that drive from our network, could someone clue me in and I'll help her do this. Thanks! -- Max Trefonides MCS Systems [email protected] Current Assignees: Help Desk, Denice DiGiacomo CC(s): (permanent) [email protected], [email protected] Customer Information: Last Name: Trefonides First Name: Adam Email Address: [email protected] Badge: 57280 Login ID: trefonides ANL Division: MCS Costcenter: 145 Building: 240 Room: 2139 Phone: (630) 252-7390 Attachments: smime_20121212123706_626772.p7s smime_20121212133103_485608.p7s This is an automated message sent by the Numara FootPrints ticket tracking system, which is operated by CIS.