Hi thank you very much for your replay I am not quite sure which form you were talking about, but I just cant see any forms in the terms of servise page.. is there name for that form please? or a quick link? I was looking around the web site and found the registary request fo rthe existing account form, which could be the one you were talking about probably, but then since I think I dont know my login name anymore it really doesnt work for me :\ can you please let me know where can I learn my login name or how can I reset it please? thank you very much Cansu ---------- Forwarded message ---------- From: Mark D'Souza <[email protected]> Date: 30 June 2011 22:05 Subject: Re: [mg-rast] problem login in and seeing the data To: [email protected] Cc: [email protected] Hi, When you first log in to the V3 system you will see a 'Terms of Service' page with some text and a form that you are required to fill in. I think in this case since you have not filled in the form but went directly to the metagenome page the system would not display the analysis. Please try logging in to the system from the front page, agree to the terms of service and then go on to viewing the metagenome page. If that does not work let us know. Regards, Mark D'Souza -- for the MG-RAST team [email protected] http://metagenomics.anl.gov/ If you need to respond to this email please address it to the mailing-list [email protected] On Jun 30, 2011, at 11:03 AM, [email protected] wrote:

Hiya, I have two problems, if you could help, that would be great!!

first is that, I was trying to login to my account but I cant.. tried to reset my password but couldn't do that either probably i mis-remember my login ID..?? is there way to reset both of them??

secondly; I have been granted access to 18 different sequenced data by supervisor (Jack Gilbert) on MGRAST. however, when i click to the link, the following message appears: "An error has occured:

Unable to retrieve the job for metagenome '4465513.3'.

To continue please go back to the start page."

do you know why this could be happening? or can you please help me on how to get access to all these data sets please??

thank you very much Cansu Bayindirli