Bill,Ok, I logged in and selected a ticket to view. I wanted to add acomment to it, but there's no obvious way to do that - the help pagetalks about annotating the ticket, but there is no annotation or editbutton visible. Are the viewed tickets read-only?You'll need to add text in the comment box below the current listof comments. Or you can just reply to it through email; these two areequivalent.-- Pavan--Pavan Balaji