Zimbra is back to it's normal self.. see below why.. Begin forwarded message:
From: Argonne Service Desk <[email protected]> Date: November 9, 2011 3:39:00 PM CST To: <[email protected]> Subject: INFO: Zimbra Web Interface, Ticket No. 49540, Status=Closed Reply-To: [email protected]
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Current Status: Closed Entered on 2011-11-09 at 15:39:13 CST (GMT-0600) by Michael Rios: We have tracked down this issue to an attached mobile device. This device is using a particular version of ActiveSync which triggers a bug in our version of Zimbra.
Short-term: the device has been removed from Zimbra, and everything is equalizing out again.
Long-term: I'll need to upgrade our version of Zimbra to avoid this bug in the future.
This ticket can be closed. I'll work on scheduling and performing a Zimbra upgrade outside of the scope of this ticket.
Thanks! mike rios. Entered on 2011-11-09 at 12:27:11 CST (GMT-0600) by Michael Rios: We are currently experiencing a slowdown on one of the Zimbra mailbox servers. We are examining this issue now, and have opened a ticket with Zimbra support.
This issue will affect users hosted on Zimbra mailbox server #1, primarily the APS users.
We will continue to update this ticket as we get more information. Thanks!
mike rios.
Entered on 2011-11-09 at 10:06:11 CST (GMT-0600) by Michael Rios: I'll take this. We are looking at the problem right now, and will update this ticket with more information as we get it.
Entered on 2011-11-09 at 09:59:54 CST (GMT-0600) by Denice DiGiacomo: Two users have reported to the MCS Helpdesk that they are unable to access the Zimbra Web Interface. Users are Joan Stover and Mary Dzielski
Customer: Tina Stanton-Piersanti E-Mail: [email protected] Phone: (630) 252-6536 Ticket Number: 49540 View Details Online: Click here to view Incident in Browser
Current Assignees: Zimbra Attachment: CC: (this edit only) [email protected] REPLYING TO THIS AUTOMATED MESSAGE WILL REOPEN THE TICKET.