Begin forwarded message:
From: Mike Casis via RT <[email protected]> Subject: Re: [ddn #40132] RT Request Date: January 24, 2012 1:36:07 PM CST To: [email protected] Reply-To: [email protected]
Requestors: [email protected] Watchers: Severity Level:
(The above addresses will receive all correspondences on this ticket. If you re-CC them when replying, they will end up with duplicate mail.) .........................................
No we can share it! :) Its not a scrip actually, its configured on your templates. On your templets add:
{$Ticket->CcAddresses}
Also, If you have any custom fields and you want to have that displayed:
{$Ticket->FirstCustomFieldValue(2)}
We edited the Admin Correspondence, Correspondence and Admin Comment templates under Global. Yours may be different if you are using special templates in each Queue. Be careful when editing the templates, remember to leave two lines between the header/subject and body/letter.
-- Mike Casis DDN Technical Support 818.700.7618
On 1/24/12 9:26 AM, "RT Support" <[email protected]> wrote:
Tue Jan 24 09:26:57 2012: Request 40132 was acted upon. Transaction: Ticket created by [email protected] Subject: RT Request Requestors: [email protected] Watchers:
I have an odd request. I noticed that correspondence with your RT system appends a message that says who is being CC'd to the top of every message. Would it be possible to share that RT scrip with me? We'd really like to use the same thing for ours.